Does Cyberpower With Windows 10 Have a Blue Screen Issue

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Linksyblue View Drop Down

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Topic: Now i'm getting a Blue screen HELP.
Posted: 23/Sep/2017 at 17:37

Need help, i am now getting this Blue screen like this at this link. The same one.

//www.techadvisor.co.uk/how-to/windows/how-fix-windows-10-blue-screen-crashes-3624863/

Edited by Linksyblue - 23/Sep/2017 at 17:39

Dodge

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Posted: 23/Sep/2017 at 23:10

can you let me know the exact blue screen code?

HAL is the hardware abstraction layer, this allows windows to work the with hardware, so its possible a driver issues or a failed hardware, try unplugging that last used device.

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Posted: 24/Sep/2017 at 01:41

Dodge wrote:

can you let me know the exact blue screen code?

HAL is the hardware abstraction layer, this allows windows to work the with hardware, so its possible a driver issues or a failed hardware, try unplugging that last used device.

Blue screen tells me > stop code.. Thread Stuck in Device Driver. I have taken everything off like my usb hub and it still does it.

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Posted: 24/Sep/2017 at 11:36

can you let me know the order number so i can see what components you have.

if you can get into windows, you can get a program called who crashed to find the exact driver that crashed and needs updating.

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Posted: 24/Sep/2017 at 12:21

I bought this from Littlwoods.com catalog. When i set it up on first day i got it, i had to update the drivers. So went to AMD website and downloaded there desktop thing, it automatically updates drivers. As i had problems with sound no sound, that update fixed that problem. now i get crash after crash.
so i downloaded WhoCrashed and here is the results. surly when you buy a new pc it should be straight forward plug and play never had problems with my other pc. Now what do i do as i'm not a techy person.

System Information (local)
--------------------------------------------------------------------------------

Computer name: DESKTOP-0106U9N
Windows version: Windows 10 , 10.0, build: 15063
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., A68HM-K
CPU: AuthenticAMD AMD A10-7860K Radeon R7, 12 Compute Cores 4C+8G AMD586, level: 21
4 logical processors, active mask: 15
RAM: 7456919552 bytes total

--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 24/09/17 00:50:59 your computer crashed
crash dump file: C:\WINDOWS\Minidump\092417-28046-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360EB)
Bugcheck code: 0x100000EA (0xFFFFA381BD7A57C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft� Windows� Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sun 24/09/17 00:50:59 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x59EA0)
Bugcheck code: 0xEA (0xFFFFA381BD7A57C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\WINDOWS\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER

On Sat 23/09/17 18:41:55 your computer crashed
crash dump file: C:\WINDOWS\Minidump\092317-27546-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360EB)
Bugcheck code: 0x100000EA (0xFFFFC408A0AE9780, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft� Windows� Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Sat 23/09/17 09:09:33 your computer crashed
crash dump file: C:\WINDOWS\Minidump\092317-22390-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360EB)
Bugcheck code: 0x100000EA (0xFFFFC708BF729080, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft� Windows� Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 22/09/17 00:40:34 your computer crashed
crash dump file: C:\WINDOWS\Minidump\092217-25921-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x360EB)
Bugcheck code: 0x100000EA (0xFFFFDD85DF36F6C0, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\WINDOWS\system32\drivers\dxgkrnl.sys
product: Microsoft� Windows� Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

6 crash dumps have been found and analyzed. Only 5 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Edited by Linksyblue - 24/Sep/2017 at 12:38

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Posted: 24/Sep/2017 at 16:19

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Posted: 24/Sep/2017 at 16:45

As i said above i already have this app on my desktop and have updated drivers. it wont let me update again it tells me i have the most updated drivers for my computer????? p.S. that link don't work it tells me >>>>>

Download Not Complete
Review the guide below for solutions to download your file

We�re sorry, but we were unable to complete your download. There could be several reasons for this:
You were linked to this download from a site outside of AMD.com
Since we do not allow downloads through sites outside of AMD.com, please download your file directly from our site. We want to make sure you have the right driver for your device and operating system. Choose your product and operating system on the AMD Driver Download page or use the AMD Driver Autodetect to obtain the correct driver for your device.
You copy and pasted the download link or clicked �Save As�
When you copy and paste a link or right click on it and select �Save As,� your browser will not send a referrer and our site will not allow the download. Please click the Back button in your browser and simply click the link instead.
Either a browser or firewall is set to disable sending referrers
Many browsers and personal firewalls allow you to hide the referrer sending. If you have changed this setting, please change it back to allow referrer checking.
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So basically my brand new computer is crap and theirs nothing you can do to fix it.

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Posted: 24/Sep/2017 at 19:11

Well the next step is to get in touch with support who will assist you further.

support@cyberpowersystem.co.uk

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Posted: 26/Sep/2017 at 12:32

Dodge wrote:

Well the next step is to get in touch with support who will assist you further.

support@cyberpowersystem.co.uk

Okay, so i have not had any crashes since the last post on here to you. (A)I turned everything off by the plug socket. and rebooted it after a few hours, And (B) I decided i did't like my new Gaming Keyboard Rii 500, problem is solved,? could the keyboard be the blame for the crashes? it was a USB one i have now put my old normal keyboard back on and all is fine running lovely. I hope. ?

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Posted: 26/Sep/2017 at 16:43

its quite possible that it wads the keyboard, see how it goes

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Posted: 27/Sep/2017 at 11:23

Been in touch with support, but i forgot to ask do i need to wipe clean my pc to send back to you to fix ? he said they need to put a new motherboard in it.?? and is there anything else i need to do?

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Posted: 27/Sep/2017 at 13:45

nope no need to wipe it.

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Posted: 27/Sep/2017 at 14:48

Ok thanks. This image was uploaded by a Cyberpower UK Forum user who has not left an alt description.

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Posted: 29/Sep/2017 at 13:17

HI I'm still waiting on a phone call to tell me when my computer is going to be picked up to be fixed.I have filled out the form you sent me in an email. And i would like to go out at some point today plz.

Edited by Linksyblue - 29/Sep/2017 at 13:19

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Posted: 29/Sep/2017 at 13:47

What is your order number? ill get this chased up for you.

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Posted: 29/Sep/2017 at 15:08

Cyber_service wrote:

What is your order number? ill get this chased up for you.

I was sent a RMA Request form. i think the order number is, CL258618148446 THIS IS ON THE BACK OF THE PC.? IS THAT THE ORDER NUMBER.?

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Posted: 29/Sep/2017 at 15:17

Getting this chased up for you

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Posted: 02/Oct/2017 at 13:50

Cyber_service wrote:

Getting this chased up for you

Still waiting on a call to pick this machine up, i'm sitting here like a duck and really need to be doing stuff. if i new buying a new pc was going to need a brand new Motherboard fitted i would have just sent it back to littlewoods and got a brand new one sent out. GUYS come on, i need to work and get things done my end. plz sort this out. ASAP.

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Posted: 02/Oct/2017 at 13:56

You should have an email about the collection

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Posted: 09/Oct/2017 at 23:02

So My computer came back today, set it up and now i am finding that i need to Activate my Windows 10 but i can't it wont let me, it says >>> (We can't Activate windows on this device because the product key was already used on another device. If you think it wasn't used on another device, select Troubleshooter. Error code: 0xC004C008) I had a new motherboard put in, so is this the reason? why could who ever put that in sort this out? seriously i'm really getting angry with all whats going on with this new pc. ???

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Posted: 10/Oct/2017 at 08:16

this is because the board has been changed, you will need to use the activate by phone and it will work fine.

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Posted: 10/Oct/2017 at 10:52

Dodge wrote:

this is because the board has been changed, you will need to use the activate by phone and it will work fine.

Ok all done thanks. Lets hope this pc works 100% now and no more messing me about. lol.

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Posted: 10/Oct/2017 at 10:54

Good that it is all sorted, let us know if you have any further issues or questions

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Posted: 14/Oct/2017 at 23:52

Cyber_service wrote:

Good that it is all sorted, let us know if you have any further issues or questions

OMG! thought i would play a game been on this computer less than 30 mins and have crashed 2 times, same problem as before BLUE screen saying (Thread Stuck in Device Driver) i've had a new motherboard fitted.how can it have the same problem? this pc is less than 2 weeks old, i give up on this pc. i've tried it and i do not like it anymore. what now.?

Edited by Linksyblue - 15/Oct/2017 at 01:27

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Posted: 16/Oct/2017 at 13:32

Really sorry about this, if you contact customer service they can discuss your options, no one is expecting you to keep a PC that doesn't work. 0333-323-7776 or customer.service@cyberpowersystem.co.uk

gonzalestaboure.blogspot.com

Source: https://www.cyberpowersystem.co.uk/gaming-pc-forum/forum_posts.asp?TID=14345

Gonzales Taboure

Does Cyberpower With Windows 10 Have a Blue Screen Issue

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